Hi ,We're sorry to hear that you've had a negative experience with your registration process and that it was not communicated to you by the in-store sales rep about the 15-day registration policyWhile this not state on the outside packaging it is included on the inside of flap where the guard is heldWe have attached a photograph for reference If you have your receipt, we will be happy to get your guard registered correctly for you! We do not charge shipping for a profit it merely covers the fees we pay for getting the guard out to you safelyThe shipping option is for overnight shipping onlyWe apologize for the frustration you've experienced with trying to contact us via phoneWe are currently working on a new phone system to serve our customers betterWhile we do set the expectation that a response may take up to hours for an answer to an email, we generally respond before that timeWe are more than happy to resolve your issue and comply with your requested fixesA member of our customer service team will be reaching out to you to get the process started
0 kommentar(er)
